Refund Policy - Jalpaiguri Zilla School Alumni Association

1. Introduction

This Refund Policy outlines the terms and conditions under which Jalpaiguri Zilla School Alumni Association (JZSAA) processes refunds for membership fees, event registrations, donations, and other payments made through our website or other channels.

Important: This policy complies with Indian consumer protection laws and our commitment to fair and transparent financial practices.

2. Membership Fee Refunds

2.1 Life Membership

No Refund Policy

Life membership fees are non-refundable except in the following circumstances:

Technical error resulting in duplicate payment
Association dissolution (pro-rated refund)
Membership denied due to eligibility issues
Payment processing errors by our payment gateway

2.2 Annual Membership

Refund Request Period	Refund Amount	Processing Fee
Within 7 days of payment	100% refund	No processing fee
8-30 days after payment	75% refund	₹50 processing fee
After 30 days	No refund	N/A

3. Event Registration Refunds

Regular Events

15+ days before event: 100% refund
7-14 days before: 75% refund
3-6 days before: 50% refund
Within 48 hours: No refund

Special Events/Reunions

30+ days before event: 90% refund
15-29 days before: 60% refund
7-14 days before: 30% refund
Within 7 days: No refund

Event Cancellation by JZSAA: Full refund will be processed within 7-10 business days if we cancel an event.

4. Donation Refunds

Donation Policy

Donations made to JZSAA are generally non-refundable as they are voluntary contributions to support our cause. However, refunds may be considered in the following cases:

Duplicate payment due to technical error
Unauthorized transaction (with proper documentation)
Donation made by mistake (within 24 hours)
Payment processing errors

Donation Impact

Your donations help support scholarships, school development, and alumni activities.

5. Refund Process

5.1 How to Request a Refund

Step 1: Email Request

Send refund request to
[email protected]

Step 2: Provide Details

Include transaction ID, payment details, and reason for refund

Step 3: Processing

Wait for review and approval (3-5 business days)

5.2 Required Information

Payment Information:

Transaction ID / Receipt number
Payment date and amount
Payment method used
Bank account/card details (last 4 digits)

Personal Information:

Full name and member ID
Registered email address
Contact phone number
Reason for refund request

6. Refund Processing Timeline

Payment Method	Processing Time	Additional Notes
Credit/Debit Card	5-7 business days	Refund appears in next billing cycle
Net Banking	3-5 business days	Direct bank account credit
UPI/Digital Wallet	1-3 business days	Fastest processing method
Bank Transfer	7-10 business days	NEFT/RTGS processing time

7. Special Circumstances

7.1 Medical Emergencies

Compassionate Refunds: In case of medical emergencies preventing attendance at paid events, we may consider special refund requests with appropriate medical documentation.

7.2 Force Majeure Events

In case of events beyond our control (natural disasters, government restrictions, pandemic situations), refund policies may be modified on a case-by-case basis. We will communicate any changes promptly to affected members.

7.3 Deceased Members

In the unfortunate event of a member's death, family members may request refunds for unused services with appropriate documentation (death certificate, legal heir certificate).

8. Non-Refundable Items

Absolutely Non-Refundable

Life membership fees (except specific cases)
Processing and convenience fees
Postage and handling charges
Third-party service charges

Limited Refund

Printed materials and certificates
Customized merchandise
Past event recordings/materials
Digital content downloads

9. Disputes and Appeals

Dispute Resolution Process:

Initial Review: Refund committee reviews request within 3-5 business days
Appeal Process: If denied, you can appeal within 15 days with additional documentation
Final Decision: Appeals committee makes final decision within 10 business days
External Mediation: Unresolved disputes may be escalated to consumer forums